Our Ordering Information and Policies are listed below. Access direct links to our Order Guides – which include how to measure specific products and other information you will need before you order – and our guarantees, payment, returns and refunds and cancellation policies, as well as a link to our Terms and Conditions.
Ordering information
Lyrebird Enterprises have created a series of Order Guides that detail how to measure for specific products and what other information you will need to provide before you Request a Quote or order:
- Order Guide – Balustrading and Frieze Kits
- Order Guide – Bullnose Verandah Kits
- Order Guide – Carport Kits
- Order Guide – Door and Window Canopy Kits
- Order Guide – Patios & Pergolas
Should you have any queries about our products, measuring or the ordering process, please don’t hesitate to contact us on (03) 9707 4300, complete our online Contact Us form or email – sales@lyrebirdverandahart.com
Policies
Lyrebird Enterprises Guarantee
Lyrebird Enterprises guarantee the workmanship of the products sold. If you have received a defective or damaged product and wish to return the goods for a replacement or refund, please contact us and we will provide instructions on how to proceed.
Payment Policy
GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.
Prices of products and delivery charges displayed on this website are current at the time of viewing, but are subject to change at any time. If stock is unavailable, we will contact you within 1 to 2 business days of an order being placed to discuss how you would like to proceed.
Lyrebird Enterprises offer three payment methods – Direct bank transfer, PayPal and credit card. Direct bank transfers are fee free.
- Pay ID – sales@lyrebirdverandahart.com
While we try to absorb credit card transactions fees as much as possible, we regret that some of this cost must be passed on to our customers. Credit cards surcharge fees are as below, but subject to change at any time:
- PayPal – 2.7% Surcharge
- Credit Card (Stripe) – 1.8% Surcharge
Returns and Refunds Policy
We’re committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that meet the following criteria:
- Have the original invoice attached
- All products must be returned in their original condition
- Are not used, painted, installed, broken or disassembled
- Are not damaged due to incorrect installation
- Are not custom made or specifically ordered
Please email us at sales@lyrebirdverandahart.com within the 30 day period if you are not satisfied with your purchase so that we can resolve any problems quickly.
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines a full refund will be issued. All applicable sales taxes will be refunded.
All postage and insurance costs are to be paid by the buyer. You assume any risk of loss, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your carrier. Lyrebird Enterprises will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Order Cancellation Requests
Please contact us as soon as possible with any order cancellation. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. If you wish to cancel your order, please contact us ASAP and quote your order number.
Terms and Conditions
Read our full Terms and Conditions
